Store Policy

At Lucky Loser, we take pride in crafting our products with utmost care and dedication. Our products are created in Italy, by skilled artisans who uphold the rich heritage of the Italian clothing industry. Our commitment to preserving traditional quality and excellence is ingrained in every item we create.

As a testament to our unwavering commitment to luxury and exclusivity, we offer a customer care policy that aligns with the unique features of our products. We understand the importance of ensuring your complete satisfaction and want to provide you with a clear understanding of our policy.

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Quality Assurance  We meticulously assemble each Lucky Loser product, paying attention to every detail to guarantee the highest standards of craftsmanship. Our artisans imbue each piece with their expertise, ensuring that you receive a product of unparalleled quality.

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Non-Refundable Purchases  In line with our pursuit of luxury and exclusivity, we have implemented a non-refundable policy for all Lucky Loser purchases. This policy reflects our commitment to maintaining the exclusivity of our products and ensures that you are receiving an item that is truly unique. In case of defects or mistakes, refunds are valid.

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Adjustable Strip for Perfect Fit To cater to our diverse clientele, we have designed our caps with an adjustable strip that allows them to fit everyone's size comfortably. This feature not only enhances the versatility of our products but also emphasizes our dedication to providing you with an exceptional and customized experience.

 

Personalized Customer Care  Our customer care team is committed to providing you with the highest level of personalized assistance. If you have any questions, concerns, or require additional information about our products, please do not hesitate to reach out to us. We are here to assist you in every possible way and ensure your satisfaction with your Lucky Loser purchase.

 

Warranty and Repairs  In the unlikely event of a manufacturing defect, we offer a warranty period for our products: if notified within 5 business days, a new hat will be sent.